Starting off week five, Scott and Rolf Eisinger, the coordinator for the Bike Louisville initiative, asked me to meet with them to continue discussing potential improvements for the content on the website. While examining my updates on the projector, I carefully explained my reasoning for organizing and renaming page titles and sections from last week, coming from a viewpoint of someone who does not know much about city bicycling. Other changes included adding an increased amount of video resources and safety information. Although there were some advised additional changes made to my work, both ultimately agreed on what I was completing. Through the combined use of my web development and communication skills, my goal for these past two weeks on this project has been to simply provide the public an easy way to access the most important and relevant information when visiting the site. I believe some of the department authors have created a large amount of content that is extremely wordy and difficult for the average person to navigate through and I enjoy helping Metro Government fix this problem.
Mid-week, I was asked to assist the Codes and Regulations department to begin thinking of ways to convert printable PDF forms to online application forms in order to speed up the process of distributing licenses for multiple purposes. After having training to use the Wufoo form service, I spent some time creating working samples to show what can be done. There should be a meeting next week to discuss adding an option for payment since applicants must spend money to obtain a license. This task was important because it once again displays how important businesses rely on ways to constantly improve efficiency.
In order to see a different department of Metro IT, my supervisor had me observe the “Hansen team” this week to learn about what they work on for the company. Hansen is a software platform used to organize different categories called modules for Louisville’s code violations and work orders. Reports are received in Excel spreadsheet format, containing thousands of entries that each have to be sorted and placed into their respective modules within Hansen. Some of the modules include Customer Service for citizen report topics such as potholes, Asset Management for maintaining city assets like fire hydrants, Building Permits for water, sewage, and electrical, Planning for zoning districts, Licenses for businesses and/or trade, and Code Enforcement for property maintenance citations. Once the data is organized, inspectors and other department heads for planning and design are then able to access a module and view their updates. Although I didn’t enjoy this task as much as others since it was more on the repetitive side, it was still good to experience careers involving data organization and management.
Mid-week, I was asked to assist the Codes and Regulations department to begin thinking of ways to convert printable PDF forms to online application forms in order to speed up the process of distributing licenses for multiple purposes. After having training to use the Wufoo form service, I spent some time creating working samples to show what can be done. There should be a meeting next week to discuss adding an option for payment since applicants must spend money to obtain a license. This task was important because it once again displays how important businesses rely on ways to constantly improve efficiency.
In order to see a different department of Metro IT, my supervisor had me observe the “Hansen team” this week to learn about what they work on for the company. Hansen is a software platform used to organize different categories called modules for Louisville’s code violations and work orders. Reports are received in Excel spreadsheet format, containing thousands of entries that each have to be sorted and placed into their respective modules within Hansen. Some of the modules include Customer Service for citizen report topics such as potholes, Asset Management for maintaining city assets like fire hydrants, Building Permits for water, sewage, and electrical, Planning for zoning districts, Licenses for businesses and/or trade, and Code Enforcement for property maintenance citations. Once the data is organized, inspectors and other department heads for planning and design are then able to access a module and view their updates. Although I didn’t enjoy this task as much as others since it was more on the repetitive side, it was still good to experience careers involving data organization and management.